Booking Terms & Conditions

Please Read. Important information

Booking and Cancellation Policy:

NO shows will be charged full tariff, unless in receipt of Cancellation letter.


Cancellations:

Bookings made for peak periods and cancelled within 7 days of arrival will be charged 1 day's tariff. Bookings made for out of peak periods and cancelled within 24 hours of arrival will be charged 1 day's tariff.

On arrival you will need to provide your current credit card. This card must be valid as a refundable damage/security BOND $200.00 may be applied to it at check in.

If you are arriving out of reception hours your credit card will be debited and a receipt included with your instructions.

This credit card must be your own credit card - not Mums or Dads.

We do not allow extra beds. No extra people allowed, as we do not have the capacity to add extra beds. Your tariff is calculated on how many people can legally stay. We do not allow sleeping bags, roll up mattresses or swags.

All chalets are fully self-contained with all linen etc. provided. To protect your privacy the chalet is NOT serviced on a daily basis during your stay.

We accept MasterCard, Visa, Cash and Eftpos. No personal cheques accepted. If you have an Australian Senior's Card a 10% discount will be applied at check in.
Cancellations:

Bookings made for peak periods and cancelled within 7 days of arrival will be charged 1 day's tariff.

Bookings made for out of peak periods and cancelled within 24 hours of arrival will be charged 1 day's tariff.


NO refund when departing earlier then nights booked. All bookings must be confirmed prior to arrival.

No changes on arrival.

Policy subject to change without notice.

Minimum 2 night stay on weekends

Minimum 4 nights stay 20 Dec - 15 Jan. Minimum Surcharge applies over Christmas / New Year

3 nights stay Easter. Surcharge applies over these periods

We do not accept school leavers

We reserve the right to refuse any booking. A full refund will be given in these circumstances. Guest must be over 18 to check in or be accompanied by a parent

BOATS:
We do not cater for boats. Please make your own arrangements. The marina number is 95503707. They may be able to help.

NO SMOKING This is a No Smoking Establishment (Ashtrays on verandah)

Please do not smoke inside the chalet. Ash trays are provided on the veranda. Please empty into kerb side bin – not bin inside chalet. If you choose to smoke inside the chalet this will attract a fee of up to $500.00 for upholstery and other cleaning.

WIRELESS INTERNET FREE

Access to the internet is available in public areas throughout the park. Simply select "MANDURAH WIFI" in your Wi-Fi settings. There are no passwords or fees for this service

TELEVISION & MOVIE CHANNELS

TV reception is by digital TV. Foxtel has been added for your enjoyment. You may bring your own DVDs for the DVD player and there is a selection available to borrow from Reception. $30.00 Fee if not returned

HAIR DRYER

A hair dryer is provided and is located in the bathroom cupboard

HIGHCHAIR / PORTA COT

A limited supply of cots and high chairs are available from reception. Please book early. There is no charge. You will need your own bedding for the cot

SERVICING OF CHALETS

To ensure your privacy during your stay the chalets are not serviced daily. Mop buckets and other cleaning gear is available for your use if needed. Ask at reception

NOISE and Behaviour

Please consider other guests at all times. Noise travels, especially at night. Quiet time is between 10.pm and 7am. Bad behaviour, Drunkeness or Bad Language is never tolerated, Contact manager for assistance regarding disturbances 9535 8173


LAUNDRY

Washing machines and dryer facilities are located at the rear of reception. $4.00 per wash - $4.00 for dryers. Open hours 8.00am – 7.00 pm. washing powder is available for purchase ($1.00) at reception.. Iron and ironing board are stored in the wardrobe of the chalet.


BARBECUES

Barbecue areas are situated in the centre and south end of the park, with tables and seats under shade sails. These are provided free for our guests.


NO PETS

Pets are not permitted on the premises. That means visitors pets too.


SKATE BOARDS, ROLLER BLADES, ROLLER SKATES - Scooters OK

For people with kids, both big and little, - skate boards etc. are not to be ridden in the park. Because they have no handles they are not covered by insurance. Scooters are OK


SWIMMING BEACH

A purpose built, safe swimming beach is located directly across the road from the chalet park. This beach is tidal and well maintained by council. Shaded grass areas and soft beach sand is a feature. A modern playground is also near the beach.

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